Frequently Asked Questions
Q: Why do you have limited items on your web page?
A: All of our products are Hand-made and Hand-built. We do not use any molds or machinery. We can create similar designs but no two pieces will be exactly the same.
Q: I have an oil lamp and my wick is not burning? A: Trouble-shooting the wick can be challenging. SImply follow these steps:
1. Check the wick size. Is there enough at the tip to burn properly? It should be about 1/8" to 1/4" high. Caution: Do NOT pull the wick up too high and/or cut the ends. This may shorten the wick and cause it to not work properly. Each wick is exactly the length needed to function properly.
2. Check the bottom of the base. There is a small hole where you should be able to see the wick at the bottom of the copper stem. If you DO NOT see a wick, the wick is too short. If you see the wick, it should be working properly.
3. Check the oil you are using. Immitation oils and ones with large amounts of water or alcohol may not function or take longer to light up. We recommend ULTRA PURE brand oil available through Ace Hardware, Hobby Lobby, or Michaels. We also carry it at our shows, so come see us!
4. If you are still having problems, please contact us directly so we can better assist you and/or send you a new wick. The wicks are fiberglass.